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FAQ

General Questions

Here are the most common questions asked

No appointment is required for any device. We are walk-in only.

We dont charge for diagnostic. Diagnostics are free of charge.

We dont charge for diagnostic. Diagnostics are free of charge.

It all depends on the problem you are having with your device. Typically from a few hours to maximum 2 days.

We do have a high success rate on repairs. But, if for any reason we cant fix your device, you dont pay!

Yes, absolutely. We give a 60 day warranty , unless specified on all repairs. The warranty covers any manufacture defect. It does not cover any physical damage or liquid damage.

We are open Monday- Friday 10am to 7pm and Saturday 11am to 6pm. Sunday we are closed.

There are many ways to get a hold of us. Quickest methods are: a) Using the live chat on the website ( During business Hours) b) Calling us at (416) 862- 9595 c) emailing us directly at info@askcomputers.ca

Best method to get an update on a repair would be to use the chat feature on this site (during business hours) or calling us directly at (416) 862-9595

A:Yes. All repairs are done in house.

A:Yes. Absolutely. But, please contact us before you send your device to ensure we do repair your device.

A:Yes. There is a possibility. Please contact us and let us know your problem. If the issue is related to soldering, there is a high chance we can help you.

IPHONE/PHONE REPAIRS

A:It all depends on the model of your phone. For most iPhones and Samsung devices, we have parts in stock. Typically we can turn a broken screen between 30 min to 1 hour. Worst case if we have part in stock a few hours.If we do not have part in stock, we can order the part for you for next day, usually. If you do not want to leave your phone overnight, you can just bring it in next day and we will repair the phone same day.

A:More than likely yes. Please contact us and mention model and problem and we will let you know if we can repair it

A:Yes. This is what we specialize in. We have the equipment and know how to fix most issues with logicboards.

A:Yes. we can fix water damage devices. Depending on the severity of the damage, we either will be able to fix the device completely, or at least get out the information you dearly need from your device. Again, we are a no fix no fee place. If we cant fix it for any reason, you dont pay.

A:Yes. you have a very common issue with the logicboard. There is a chip on the logicboard that controls the audio. Underneath that chip on the logicboard there is a connection issue underneath that chip. We are able to permanently fix that issue. Usually next day turnaround for that problem.

A:Yes. You have a very common issue with the logicboard. there is a chip on the logicboard that controls the touch. Underneath that chip on the logicboard there is a connection issue underneath that chip. We are able to permanently fix that issue. Usually next day turnaround for that problem.

COMPUTER/LAPTOP/MACBOOK REPAIR

Yes! This is one our areas we specialize in. We can fix liquid damage logicboards/motherboards at a high success rate. All our repairs have warranty as well.

Yes! As long as we can source the parts we need fix your laptop, we can fix it.

Yes! We can transfer information to external drive. We do specialize in data transfers and data recovery as well.

Yes! This is starting to become an extremely common issue. We do them on touch and non touch screen laptops. Touch screen laptops can be a bit tricky but we can fix the hinge on it usually.

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